Spa Policies

Reservations at Spa Aeon may only made for new guests online.  

Returning guests may also opt to use the online scheduler, text us at (404) 496-8763, or schedule in person when you are at the spa. 

For your safety, Intake and Consent forms are required, and we recommend completing them in advance to get maximum treatment time.

All reservations require a valid credit card number which is stored in our secure payment terminal. 

See our Cancellation Policy for more information about this requirement.  You can still use any payment method at the time of service.

Your Spa Aeon reservation represents your therapist's commitment of time and care just for you, therefore we require 24 hours' notice to change or cancel so we may make the time available to someone else.  

Since most reservations are placed a week or more ahead, we appreciate as much additional notice as you're able to provide.

Cancellations and rescheduled reservations inside this 24-hour period are charged the full fee for the service reserved.

Your valid credit card number is required to satisfy this commitment in order to hold the reservation.  It is held in our encrypted scheduling software.

To avoid being charged for last minute cancelation or rescheduling, please cancel on time.

100% of Spa Aeon services require an intake and consent form!  Please begin with the Confidential Skincare Intake.  Any additional forms or supplemental information required for specific treatments will be linked to you directly. 

Third party reservations, meaning one person booking a service for another person, are generally not recommended at Spa Aeon.  

The individual placing the reservation takes full financial responsibility for the service, and is required to reserve each session with a credit card per our Reservation and Cancellation Policies.  For therapeutic skincare treatments, the best outcomes are seen when the individual receiving care is also responsible for maintaining their own treatment schedule and home care.

If you do place a reservation for someone else, please be prepared to come in for the appointment yourself if they are unable or not interested and the session has not been canceled within our required 24-hour period.  This helps ensure that a generous gesture does not turn into an awkward situation since our cancelation policy is firm.  Thank you so much for understanding!

Children are not permitted in the spa as there are numerous potential safety hazards from heated equipment, sharp tools, professional strength products, and treatment devices carrying electrical current.  

Accompanied teenagers (13+) who are receiving services are accepted as clients so long as they themselves wish to have the service.  Their treatment requires a Parental Consent in addition to the appropriate Intake and Consent forms for the service they're receiving.

Mature teenage clients over 16 who are driving themselves may be permitted to come to their appointments unaccompanied after their initial accompanied visit with a parent or guardian.

Spa Aeon's founder, Christine Giustra, has made sourcing and providing maximally effective professional topical skincare part of the fundamental mission of the spa.  The best options we can offer in small-batch, elegantly-formulated professional skincare are made by small companies just like us.  Unlike department store and drugstore brands, the vast majority of the purchase price goes directly into the bottle in the form of abundant active ingredients and effective delivery systems.

What's missing are the astronomical profit margins that enable global marketing campaigns and unlimited returns and exchanges like you'd find in mass market stores.  With the exception of certain serums that take prolonged use to show results, we make a practice of using all of our recommended skincare for you during the course of your treatment.  This way we can personally screen for adverse reactions, and make sure you're happy with the texture and format of the skincare you'll be using at home.

If there's any question about the texture or experience, we will take the additional step of providing a one-time sample for you to use to ensure that you're comfortable.  With these many safeguards in place, we expect you to be thrilled with your home care experience and results.

Professional skincare companies only process returns in the event of documented adverse dermatological reactions that occur within 14 days of purchase, so in the unlikely event of such a reaction, please take photos of your skin reaction and contact us right away so that we can have you return to the spa for evaluation and treatment.